Tesla in Valencia

By Charles Delaville

Good morning,

I am excited to let you know that our Service Centre of Valencia is now open to the public.

In July, we announced that we were going to open two new Centres in Spain: Madrid-Sur and Valencia. Last week, we officially opened our Centre of Valencia. This new location will host sales, delivery and service activities. Address: Av. del Mestre Rodrigo 107 46015, Valencia.

Currently in Spain, Tesla operates 3 locations hosting sales, delivery and service activities: Barcelona Metal·lúrgia, Madrid-Sur and Valencia, 1 hosting only service activities: Madrid-Norte and 4 showrooms: Barcelona-Passeig de Gracia, Valencia-Seguros Correduría, Madrid-Serrano and Madrid-Pozuelo.

Physical locations are only one component of the maintenance chain of a Model 3, Model S and Model X. Tesla is also expanding its Mobile Service solution in Spain. Mainly equipped with retrofitted Model S, Tesla’s mobile technicians can repair up to 80% of service issues by visiting a customer’s house, apartment, workplace, or anywhere he/she can easily access the vehicle, eliminating the need for customers to bring their car in for service. Owners can schedule a service appointment through their mobile app or online with just a few clicks. An operator will then review submitted request to establish whether the appointment is appropriate for Mobile Service. This over-the-air diagnostics allows to identify up to 90% of issues, and in some instances, a new firmware can be sent to the customer’s vehicle to resolve the issue.